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Visiono is a photo collection platform that lets you request specific photos from clients via a simple link. Your client opens the link on their phone, follows your instructions, and takes the photos directly in their browser. No app installation required.

No, Visiono works entirely in the browser. Your clients simply open the link you send them and can start taking photos immediately. This works on any smartphone with a camera and modern browser.

You can send your first photo request within 2 minutes of signing up. Just create an account, describe the photos you need, and share the link with your client.

Yes, we offer a 7-day free trial with full access to all features. You can upgrade to a paid plan anytime during or after the trial.

Photos are automatically organized in your dashboard with GPS location, timestamp, and any notes the client added. If you keep the photo request page open, it will auto-refresh when new photos arrive. Otherwise, visit your dashboard to see new submissions.

One-time requests expire after the photos are submitted - perfect for single documentation needs. Permanent requests stay active indefinitely and can receive multiple submissions - ideal for recurring photo collection like daily site updates or ongoing inspections.

Photo slots let you define exactly which photos you need with specific instructions for each. For example: "Front view of damage", "Close-up of serial number", "Full product shot". Your client is guided through each slot step by step.

Yes, for one-time requests you can set an expiration up to 24 hours from creation. This is useful for time-sensitive documentation or when you need photos quickly.

Yes, clients can retake each photo as many times as needed before submitting it. Once a photo is submitted, it cannot be modified or retaken.

You can share via unique link, QR code, or simplified access code. Send it through WhatsApp, SMS, email, or any messaging app. You can also embed the link in your own systems or emails.

With one-time requests, you can enable "re-submission" to allow clients to try again. With permanent requests, clients can submit additional photos anytime. Our quality checks also help prevent blurry or unusable photos from being submitted.

By default, photos are stored securely on Visiono's cloud infrastructure. You can also connect your own Dropbox or Amazon S3 storage to have photos automatically synced to your preferred location.

Go to Workspace Settings → Storage, then click "Connect" next to your preferred provider. For Dropbox, you'll authorize via OAuth. For S3, you'll enter your bucket credentials. Photos will automatically sync to your storage.

Storage limits depend on your plan. The Starter plan includes 5GB, Pro includes 50GB, and Business includes 200GB. You can also use unlimited storage by connecting your own S3 or Dropbox.

Yes, you can bulk download photos as a ZIP file from any photo request. You can also export individual requests as PDF reports with all photos and metadata included.

Each photo includes: timestamp, GPS coordinates (if enabled), device info, and any notes added by the client. This metadata is embedded in the photo EXIF data and displayed in your dashboard.

Yes, Visiono integrates with Zapier, Make (Integromat), and n8n. You can automatically trigger workflows when photos are submitted, create requests from other apps, and sync data with your existing tools.

Webhooks send real-time notifications to your server when events occur (photo submitted, request completed, etc.). You receive a JSON payload with all photo data and metadata. We include signature verification for security.

Yes, our REST API lets you programmatically create requests, retrieve photos, manage workspaces, and more. Full API documentation with code examples is available in our developer docs.

Yes, using our API or Zapier integration, you can automatically create photo requests when events happen in your CRM, helpdesk, or other systems. The request link can be sent directly to your customer.

Yes, we have a dedicated Zendesk app that lets agents request photos directly from tickets. Photos are automatically attached to the ticket when submitted. Available in the Zendesk Marketplace.

No, GPS tracking is optional and can be enabled or disabled per request. When enabled, clients are asked for permission, and the location is captured only at the moment of photo capture.

Yes, all photos are encrypted in transit (TLS 1.3) and at rest (AES-256). Access is controlled through your workspace permissions. We never share your photos with third parties.

Only members of your workspace with appropriate permissions can view photos. You control who has access through team management and role-based permissions. Clients can only see their own submissions.

Yes, Visiono is fully GDPR compliant. We process data lawfully, allow data export and deletion requests, and maintain clear data processing agreements. Our servers are located in the EU.

We use multiple verification layers: real-time blur detection, virtual camera blocking, GPS verification, and timestamp validation. This helps ensure photos are genuine and taken at the claimed location and time.